The MISFITS application and website (“Platform”) are made available to you by 028 Community India
Private Limited (hereinafter may be referred to as the “Company”, “we”, “us”, and “our”) respect your
privacy and is committed to protecting it through its compliance with its privacy policy. This policy
amongst other things describes: (i) the type of information that the Company may collect from you when
you access or use its websites [Misfits.net.in], mobile applications and other online services (hereinafter
collectively referred to as the “Services”); and (ii) the Company’s practices for collecting, using,
maintaining, protecting and disclosing that information.

This Privacy Policy is published in accordance with the (Indian) Information Technology Act, 2000 and
the rules/regulations framed thereunder, including the (Indian) Information Technology (Reasonable
Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Please do not avail our Services if you do not agree to our Privacy Policy.

We encourage you to read this policy carefully while accessing or using our Services to understand the
Company's policies and practices regarding your information. By accessing or using its Services or its
Platform, registering an account with the Company, becoming a user, community leader, venue provider or
customer on the Platform, or by attempting to become a user, community leader, venue provider or
customer, you expressly agree to be bound by the terms and conditions of this privacy policy and you are
consenting to the Company's collection, use, disclosure and retention of your Personal Information as
described here.

This policy may change from time to time, your continued use of the Company's Services after it makes
any change is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Application of our privacy policy

This policy specifically addresses the information collected through the company's services, including
email, text, and other electronic communications associated with those services. However, the policy does
not extend to the information provided to or collected by third parties that users may use in connection with
the company's services.

Collection of the information

For the purposes of this privacy policy:

“Personal Information ” means any information that relates to a natural person, which, either directly or
indirectly, in combination with other information available with the Company, is capable of identifying the
person concerned.

“Sensitive Personal Data or Information” means Personal Information of any individual relating to
password; financial information such as bank account or credit card or debit card or other payment
instrument details; physical, physiological and mental health condition; sexual orientation; medical records
and history; biometric information; any detail relating to the above as provided to or received by the
Company for processing or storage. However, any data/information relating to an individual that is freely
available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other
law shall not qualify as Sensitive Personal Data or Information.


Some of our Services may be used without revealing any Personal Information , and for other Services,
Personal Information is required. We may also collect ‘Non-Personal Information ’ (i.e., information that
cannot be used to identify you). Non-Personal Information includes information like the web pages that
you have viewed. In order to access certain features and benefits on our Services, you may need to submit
‘Personally Identifiable Information’ i.e., information that can be used to identify you (as described below).
Inaccurate information may affect your ability to use the Services, the information you receive when using
the Services, and our ability to contact you. For example, your email address and contact number should be
kept valid because these may be the primary channels through which we communicate with you. You are
responsible for ensuring the accuracy of the Personally Identifiable Information you submit to the
Company.

The Company collects several types of information from and about users of our Services, including: (i)
Your Personally Identifiable Information- Personally Identifiable Information is the information that can
be associated with a specific person and could be used to identify that specific person whether from that
data, or from the data and other information that we have, or is likely to have access to. We do not consider
Personally Identifiable Information to include information that has been made anonymous or aggregated so
that it can no longer be used to identify a specific person, whether in combination with other information
or otherwise. Personally Identifiable Information can include, but not be limited to, information such as
your name, email address, contact number (cellular and landline), educational qualification(s), occupation,
date of birth, marital status, monthly income, city and state of residence, marital status, number of children,
employer details, Aadhaar number, PAN, other KYC documents and tax identification number such as
TAN and GSTIN, and gender, login password, account information and post-qualification or work
experience among other things; and/or (ii) Information about your internet connection, the equipment you
use to access our Services and your usage details.

We may collect this information either (i) directly from you when you provide it to us; (ii) automatically as
you navigate through our Services (information collected automatically may include usage details, IP
addresses and information collected through cookies, web beacons and other tracking technologies); and/or
(iii) from any other source of information including from other third party sources, such as updated delivery
and address information from our carriers, which we use to correct our records and deliver your next
purchase more easily.

What information you provide to us.

● Your account information: Your full name, email address, postal code, password and other
information you may provide with your account, such as your gender, mobile phone number and
website. Your profile picture (if any) that will be publicly displayed as part of your account profile.
You may optionally provide us with this information through third-party sign-in services such as
Facebook and Google sign in. In such cases, we fetch and store whatever information is made
available to us by you through these sign-in services.
● Your preferences: Your preferences and settings such as time zone and language.

● Your content: Information you provide through our Services, including your reviews, photographs,
comments, lists, followers, the users you follow, ordering details and history, favourite categories,
special requests, contact information of people you add to, or notify of, your orders through our
Services, names, and other information you provide on our Services, and other information in your
account profile.
● Your searches and other activities: The search terms you have looked up and results you selected.
● Your browsing information: How long you used our Services and which features you used; the ads
you clicked on.
● Your communications: Communications between you and other users, community leaders and
customers through our Services; your participation in a survey, poll, sweepstakes, contest or
promotion scheme; your request for certain features (e.g., newsletters, updates or other products);
your communication with us about employment opportunities posted to the Services.
● Your transactional information: If you make use of our Services, we may collect and store
information about you to process your requests and automatically complete forms for future
transactions, including (but not limited to) your name, phone number, gender, transaction details,
PAN number, device type, Platform usage details, address, email, billing information and credit or
payment card information or other payment related details. This information may be shared with
third parties which assist in processing and fulfilling your requests. If you write reviews about
businesses with which you conduct transactions through our Services, we may publicly display
information that you transacted with those businesses.
● Your Public Posts on our Platform / mobile app/ website: You also may provide information (such
as ratings, reviews, tips, photos, comments, likes, bookmarks, friends, lists other data of similar
nature in the form of posts on our Platform, etc.) to be published or displayed (hereinafter,
“posted”) on publicly accessible areas of our Services or transmitted to other users of our Services
or third parties (hereinafter collectively referred to as “User Contributions”). Your User
Contributions are posted on and transmitted to others at your own risk. Please be aware that no
security measures are perfect or impenetrable (see the "Security" section below). Additionally, we
cannot control the actions of other users of our Services with whom you may choose to share your
User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will
not be viewed by unauthorized persons. We may display this information on the Services, share it
with businesses, and further distribute it to a wider audience through third party sites and services.
You should be careful about revealing any sensitive details about yourself in such postings.
● We use the information you provide to us to analyse and enhance the functionality and improve the
quality of our Services, and to personalize your experience while using our Services. We also use
this information to display relevant advertising, provide services to you, provide support to you,
communicate with you, and comply with our legal obligations.
● Your phone number and name: You will share your name and telephone number with us and the
same will be visible on our Platform to other users, community leaders and venue providers.

Information we may automatically collect include but may not be limited to the following.

● We may automatically collect certain information about the computer or devices (including mobile
devices) you use to access the Services, and about your use of the Services, even if you use the
Services without registering or logging in.
● Usage information: Details of your use of our Services, including traffic data, location data, logs
and other communication data and the resources that you access and use on or through our Services.
● Computer and device information: Information about your computer, Internet connection and
mobile device, including your IP address, operating systems, platforms, browser type, other
browsing information (connection, speed, connection type etc.), device type, device's unique device
identifier, mobile network information and the device's telephone number.

● Stored information and files: Our Services also may access metadata and other information
associated with other files stored on your mobile device. This may include, for example,
photographs, audio and video clips, personal contacts and address book information.
● Location information: Our applications collect real-time information about the location of your
device, as permitted by you.
● Last URL visited: The URL of the last web page you visited before visiting our websites.
● Mobile device IDs: Unique mobile device identifier (e.g. IDFA, GAID or other device IDs on
Apple devices like the iPhone and iPad), if you're using our Services on a mobile device, we may
use mobile device IDs (the unique identifier assigned to a device by the manufacturer), instead of
cookies, to recognize you. We may do this to store your preferences and track your use of our
applications. Unlike cookies, mobile device IDs cannot be deleted. Advertising companies may use
device IDs to track your use of our applications, track the number of advertisements displayed,
measure advertising performance and display advertisements that are more relevant to you.
Analytics companies may use mobile device IDs to track your usage of our applications.
● Your preferences: Your preferences and settings such as time zone and language.
● Your activity on the Services: Information about your activity on the Services, such as your search
queries, comments, domain names, search results selected, number of clicks, pages viewed and the
order of those pages, how long you visited our Services, the date and time you used the Services,
error logs, and other similar information.
● Mobile status: For mobile application users, the online or offline status of your application.
● Applications: If you use the Company’s application, the Company may collect information about
the presence and/ or absence and/or details pertaining to other applications on your mobile phone.
The applications we gather information for, may vary across communities. This will help us
understand you and your preferences better and enable the Company to provide you with a
personalized experience.
● You may withdraw the consent provided to us to collect and use your Personal Information by
writing to the designated Grievance Officer as provided in Section 14 of this Privacy Policy.
However, in case of withdrawal of such consent, we may not undertake the activities for which the
information was sought.

How do we use the information

We use the information we collect from and about you for a variety of purposes, including:
● For purchase and delivery of products and services. We use your Personal Information to take,
handle and fulfil orders, deliver products and services, process payments, and communicate with
you about orders, products and services, and promotional offers.
● To provide, troubleshoot, and improve the Services. We use your Personal Information to provide
functionality, analyze performance, fix errors, and improve the usability and effectiveness of the
Services.
● For recommendations and personalization. We use your Personal Information to recommend
features, events, communities, leaders, any products, and services that might be of interest to you,
identify your preferences, and personalize your experience with the Services. We may also share
your preferences, or the Services availed by you with your network followers on the Company for
marketing and other promotional activities of our Services.
● To comply with legal obligations. In certain cases, we collect and use your Personal Information
to comply with laws. For instance, we collect from venue providers, information regarding place
of establishment and bank account information for identity verification and other purposes.
● To Communicate with you. We use your Personal Information to communicate with you in
relation to the Services via different channels (e.g., by phone, e-mail, chat).

● For advertising. We use your Personal Information to display interest-based ads for features,
products, and services that might be of interest to you. We do not use information that personally
identifies you to display interest-based ads.
● For Fraud Prevention and Credit Risks. We use Personal Information to prevent and detect
possibility of non-payments, non-payments against community fees and other fees owed to
MISFITS, fraud, and abuse in order to protect the security of our users, the Company, and others.
● To administer contests and sweepstakes.
● To carry out Company’s obligations and enforcing rights arising from any contracts entered into
between you and the Company, including for billing and collection.
● Research. Generating and reviewing reports and data, and to conduct research on the Company’s
user base and service usage patterns. To conduct research following internal review protocols to
ensure the balancing of privacy and to use anonymized data for research. Use for internal purposes
such as auditing. understand our users (what they do on our Services, what features they like, how
they use them, etc.), improve the content and features of our Services (such as by personalizing
content to your interests), process and complete your transactions, and make special offers
● To fulfil any other purpose for which you provide us the information and/or for any other purpose
with your consent.
● To check your eligibility for certain communities, events, products/services.
● Your phone number and name is visible to other users/ community leaders/ venue providers and
can be used by these users for contacting you in course of any services and / or goods obtained on
the Platform.

How do we share any information

We may disclose Personal Information that we collect, or you provide, as described in this privacy policy,
in the following ways:

General Information Disclosures

● To our shareholders, investors and any entities under common ownership or control of the
Company.
● To contractors, advertisers/service providers, credit information agencies, analytics and research
partners, other banks or financial institutions, insurers or intermediaries and other third parties
whom we use to support our business (e.g. logistics and delivery, to collect payments), or to
improve your experience on our Platform and who are bound by contractual obligations to keep
Personal Information confidential and use it only for the purposes for which we disclose it to them.
● To third parties to market their products or services to you which we feel may be of interest or
beneficial to you. We contractually require these third parties to keep Personal Information
confidential and use it only for the purposes for which we disclose it to them.
● Internally to employees and representatives to be able to provide services to you on strictly need to
know basis.

Specific Disclosures

● Service Providers. We may share your information with outside vendors that we use for a variety
of purposes, such as to send you communications via emails, messages or tele-call to inform you
about the services and/or products that may be of interest to you, push notifications to your mobile
device on our behalf, provide voice recognition services to process your spoken queries and
questions, help us analyze use of our Services, process and collect payments, help us diversify the
payment processing and collection methods available, and offer you special offers and services
where available. Some of our products, services and databases are hosted by third party hosting

services providers. We also may use vendors for other projects, such as conducting surveys,
organizing sweepstakes for us, advertising, marketing and advertisement measuring purposes. We
may share information about you with these vendors only to enable them to perform their services.
● Legal Purposes. We may share your information when we believe in good faith that such sharing
is reasonably necessary in order to investigate, prevent, or take action regarding possible illegal
activities or to comply with legal process. We may also share your information to investigate and
address threats or potential threats to the physical safety of any person, to investigate and address
violations of this Privacy Policy or the Company’s Terms of Service, or to investigate and address
violations of the rights of third parties and/or to protect the rights, property and safety of the
Company, our employees, users, or the public. This may involve the sharing of your information
with law enforcement, government agencies, courts, and/or other organizations on account of legal
requests such as subpoena, court order or government demand to comply with the law. Thus, we
may share our information with Government institutions/authorities to the extent required:

a) Under the laws, rules, and regulations and/or under orders of any relevant judicial or
quasi-judicial authority;
b) To protect and defend the rights or property of the Company;
c) To fight fraud and credit risk;
d) To enforce the Company's Terms of Use (to which this Privacy Policy is also a part); or
e) When the Company, in its sole discretion, deems it necessary in order to protect its rights
or the rights of others.

● To enforce or apply our Terms of Use available at ___here_________ and other agreements,
including for billing and collection purposes.
● If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the
Company, our users or others. This includes exchanging information with other companies and
organizations for the purposes of fraud protection and credit risk reduction of the Company, our
users, our service providers, our payment processing partners etc.
● Consent. We may share your information in any other circumstances where we have your consent.
● We may also disclose or transfer the User Information, to another third party as part of
reorganization or a sale of the assets or business of Company. Any third party to which the
Company transfers or sells its assets will have the right to continue to use the Personal Information
and/or other information that a User provides to Us.


5. Third Party links and services

The Services may contain links to third-party websites. Your use of these features may result in the
collection, processing or sharing of information about you, depending on the feature. Please be aware that
we are not responsible for the content or privacy practices of other websites or services which may be linked
on the Company’s Services. We do not endorse or make any representations about third-party websites or
services. Our Privacy Policy does not cover the information you choose to provide to or that is collected by
these third parties. We strongly encourage you to read such third parties' privacy policies.

6. Anonymous or de-identified data

We may anonymize and/or de-identify information collected from you through the Services or via other
means, including via the use of third-party web analytic tools as described below. As a result, our use and
disclosure of aggregated and/or de-identified information is not restricted by this Privacy Policy, and it may
be used and disclosed to others without limitation.

7. Cookies

Cookies are alphanumeric identifiers with a small amount of data that is stored on the user’s device hard-
drive containing information about the user, commonly used as an anonymous unique identifier. We may
offer certain features only through ‘cookies’ and may also collect information about you using these
cookies. Please note, a cookie in no way gives the Company access to your device. Other websites may
place their own cookies or other files on your device, collect data or solicit Personal Information from
you, for which the Company shall not be held responsible or liable. We encourage you to read the privacy
policies of all external sites. We also use cookies from third party partners for marketing and promotional
purposes. Please note that most web browsers are set to accept cookies by default. We strive to provide you
with choices regarding the Personal Information you provide to us.

8. Security Precautions

We ensure to maintain reasonable physical, electronic, and managerial procedures to safeguard and help
prevent unauthorized access to your information and to maintain data security. These safeguards take into
account the sensitivity of the information that we collect, process and store and the current state of
technology. We follow generally accepted industry standards to protect the Personal Information submitted
to us, both during transmission and once we receive it. The access to the Services is offered through the use
of a secure server and adhere to our security guidelines to protect it against unauthorized access. However,
by using the Services, the users accept the inherent security implications of data transmission over the
internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore,
there would always remain certain inherent risks regarding use of the Services.

We assume no liability or responsibility for disclosure of your information due to errors in transmission,
unauthorized third-party access, or other causes beyond our control. You play an important role in keeping
your Personal Information secure. You should not share your username, password, or other security
information for your account with anyone. If we receive instructions using your username and password,
we will consider that you have authorized the instructions for such use.

9. Permissible Age

The Services are not intended for users under the age of 18 (eighteen), unless permitted under applicable
local laws (Permissible Age). We do not knowingly collect any Personal Information from users or market
to or solicit information from anyone under the age of 18 and use of our Services is available only to persons
who can form a legally binding contract under the Indian Contract Act, 1872. If you are under the age of
18 years then you must use the Services under the supervision of your parent, or legal guardian. If we
become aware that a person submitting Personal Information is under the age of 18 years, we will delete
the account and any related information as soon as possible.

10. Data Retention

A user can close an account by visiting the profile settings page on our website. A user may request for
deletion of its Personal Information by raising a request with the Grievance Officer as per the provisions
of Section 14 of this Privacy Policy. Notwithstanding the foregoing, we reserve the right to: (i) delete your
account by ourselves based on any violation of our polices, terms and code of conduct; and (ii) retain your
Personal Information in accordance with applicable laws, for a period no longer than is required for the
purpose for which it was collected or as required under any applicable law. We may retain information
about you for the purposes authorized under this Privacy Policy unless prohibited by law. Thereafter, we
will either delete your Personal Information or de-identify it so that it is anonymous and not attributed to

your identity. We may archive information to prevent, investigate, or identify possible wrongdoing in
connection with the Service or to comply with legal obligations. We may also continue to retain your data
in anonymised form for analytical and research purposes.

11. Job Applicants

If your information is submitted to us through our Service when applying for a position with the Company
such as for a prospective corporate employee, community leader, etc, the information will be used to
consider your application. We may retain your information for any period of time. This information may
be shared with other companies for the purpose of evaluating your qualifications for the particular position
or other available positions, as well as with third-party service providers retained by us to collect, maintain
and analyze candidate submissions for job postings.

12. Your Consent

By accessing or using the Services or by providing your information, you consent to the collection, use,
storage, disclosure and otherwise processing of your information (including sensitive Personal Information
) on the Services in accordance with this Privacy Policy. If you disclose to us any Personal Information
relating to other people, you represent that you have the authority to do so and to permit us to use the
information in accordance with this Privacy Policy.

You, while providing your Personal Information in relation to the Services or any partner platforms or
establishments, consent to us to contact you through SMS, instant messaging apps, call and/or e-mail for
the purposes specified in this Privacy Policy. All the information provided to the Company by a User,
including Sensitive Personal Data or Information, is voluntary. User has the right to withdraw his/her/its
consent at any time, in accordance with the terms of this Privacy Policy and the Terms of Use, but please
note that withdrawal of consent will not be retrospective.

Users can access, modify, correct and delete the Personal Information provided by them which has been
voluntarily given by the User and collected by the Company in accordance with this Privacy Policy and
Terms of Use. However, if the User updates his/her information, the Company may keep a copy of the
information which User originally provided to the Company in its archives for User documented herein. In
case the User seeks to update or correct, his/her Personal Information , the User may exercise these rights
by emailing the Company at [Shashwat@misfits.net.in ] communicate the change(s) for updating the
Company’s records.

In case the User does not provide his/her information or consent for usage of Personal Information or
subsequently withdraws his/her consent for usage of the Personal Information so collected, the Company
reserves the right to discontinue the services for which the said information was sought.

13. Changes to this Privacy policy

We reserve the right to amend this Privacy Policy from time to time to reflect changes in the law, our data
collection and use practices, the features of our services, or advances in technology. Please check this page
periodically for changes. Use of information we collect is subject to the Privacy Policy in effect at the time
such information is used. If we make any material changes to this Privacy Policy, we will post the changes
here. Please review the changes carefully. Your continued use of the Services following the posting of
changes to this Privacy Policy will constitute your consent and acceptance of those changes.

14. Grievance Officer

In accordance with Information Technology Act, 2000 and the Information Technology (Reasonable
Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the name and
contact details of the Grievance Officer are provided below:

Name – Shashwat Narhatiyar _
Address - O28 G round Floor, O Block, South City 1, Sector 40, Gurugram- 122001, Haryana, India
Email id: Shashwat@misfits.net.in

15. Contact us

If you have any queries relating to the processing/ usage of information provided by you or the Company's
Privacy Policy or if you would like to raise any other inquiries, you may email us at the contact information
provided above under section 14 of this privacy policy.


Last Updated as of April 15, 2024